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FAQ | Certified Used Laptops Dubai & UAE | Toplap

Frequently Asked Questions

  • What does “Renewed laptop” mean?

    Renewed laptops are pre-owned devices that have been professionally tested and restored to to meet quality standards. Every laptop undergoes a thorough quality check, including battery health testing, hardware verification, and software validation, before being listed.

  • Are the laptops with genuine software?

    Every refurbished laptop comes with a genuine, pre-installed Microsoft Windows license. Devices are professionally tested, cleaned, and restored as per the refurbishing standards.

  • Can I return a laptop if I’m not satisfied?

    Yes. We offer a return policy within 15 days (check our Return Policy page for details).

  • Do all laptops come with a warranty?

    Yes. Every renewed laptop we sell comes with up to 6-month warranty (6 months warranty for the Grade A laptops. 3 months warranty for the Grade B laptops, 1 months warranty for the Grade C laptops). The warranty covers hardware issues such as the motherboard, RAM, storage, and display problems. It does not cover physical damage, liquid damage, or issues caused by misuse.

  • Do you provide delivery?

    Yes. We deliver across the UAE (or your service region) within 1 to 3 days after placing the order

  • How can I contact support?

    You can reach us through our customer support page, email, or WhatsApp. We’re happy to help with any queries.